We always want our customers to be happy with their purchase. We ask customers contact us with any concerns they have with a purchase. Items may be returned within 30 days for a full refund of the price of the item(s) or a credit toward an exchange or the purchase of a different product. This excludes ALL custom items unless there is an error made by 4 My Merles on the customization of the product. Returns made for refunds or exchanges are for the original purchase price of an item(s) and are done at the customers expense. We ask that the product is in the same condition you received it. Items showing cuts or tooth marks will not be replaced and we will not issue a refund or credit. Refunds will be issued once we have received the product in house
4 My Merles tug toys and leashes are handmade with care as if they were for our own dogs, in the event there is a defect upon arrival please let us know right away, we are human and things happen. If your product has any damage or defect beyond our manufacturing and beyond 30 days again please let us know and we will let you know if it is eligible for repair. Please note any shipping costs incurred and possibly material and work done will be at your expense.and it is in original condition and original packaging and labels are included. We do not refund outgoing shipping or pay for return shipping. We do recommend you insure your package when you return it.
For the safety of your pup you are responsible to inspect products before each use to ensure it is free from damage that could pose a danger or risk his/her safety in any way.
Any refunds done through PayPal will exclude any PayPal fees paid by 4 My Merles.
Any addtional warranty information my be obtained by emailing us through the contact us page.